Custom Mamezara product!

How do I order Mamezara

Please refer to the "About Ordering" in the "User's Guide" for a summary.

What is the payment method for Mamezara

There are 2 types of payment methods: paypal and stripe. Please refer to the "About Payment" in the "User's Guide" for details.

How do I create an artwork or data/ template for Mamezara

Please download the template of the relevant product from the "Templates for Submission" menu on the upper side. You can also download from "Download Template" on each product page.

How do I create artwork or data for Mamezara and what should I be aware of?

Please refer to the "Frequently Asked Questions" in the Terms of Use.

How do I submit the artwork or data of Mamezara and what should I be aware of?

Please refer to the "About Submission" in the User's Guide.

Please tell me more about shipping and handling charges of Mamezara.

Please refer to the "Shipping and Handling" in the User's Guide.

Will there be any delays regarding the delivery date of Mamezara?

The delivery date is only for reference, so we recommend that you submit your artwork or data earlier in advance of the desired delivery date. Customs delays: We are not responsible for any delays in delivery due to customs, weather problems, or disputes when importing from overseas, as these are outside our jurisdiction. Transportation delays: Any transportation problems will be the responsibility of the shipping company and will be handled within the scope of the shipping company's warranty. Copyright delays: We cannot handle artwork or data that may violate copyright laws. We will not be responsible for any delays in delivery due to re-submission caused by copyright infringement as this is outside of our jurisdiction.

Is there any chance that my order of Mamezara will not be accepted?

We cannot handle artwork or data that may violate copyright laws or design data that may be "indecent images" in violation of Article 175 of the Penal Code. We may reject your order if we find the artwork or data to be unacceptable at the time of data confirmation. The Company does not guarantee that the expression of the content of the artwork or data after submission will not violate any laws or regulations, In addition, we will not be held responsible for any products manufactured by us that are pointed out by a third party due to copyright infringement.

Can I change or cancel my order for Mamezara?

Cancellation after confirmation of the final production data will incur a cancellation fee. Once mass production has been confirmed, cancellation is not possible. In the event of cancellation, the full amount of the product will be charged.

If the ordered Mamezara delivered is defective, can it be replaced or returned?

Any defects in the delivered goods must be reported within 7 days from the date of delivery. If we are found to be at fault, we will remake the product. However, we are not responsible for any compensation for damages caused by delays. We will not be responsible for any claims received after 7 days from the delivery date.

Can I see the product samples of Mamezara?

Product samples are available for lending. Please select "Sample Request" from the "Inquiry" section in the inquiry form to contact us. We will check the availability of product samples and send them to you when they are ready. Some product samples may need to be returned. In such cases, please note that the samples will be returned by the customer's prepayment.

Can you make prototypes of Mamezara before mass production?

We can provide photographic and physical confirmation of prototypes for most products, but an additional fee will be charged. Please inquire for each product. In addition, if design changes are made after the confirmation of the prototype, additional charges and delivery time will be incurred.

Is there any chance that the price of Mamezara will change from the price posted on the website?

The price list on this website is for reference only. Prices may differ from those shown due to exchange rate fluctuations, complex specifications, etc.

What are the reception hours for orders of Mamezara?

Weekdays 11:00-19:00. We accept Email quotes and inquiries 24 hours a day. Inquiries after the reception hours on weekdays will be handled from the next business day. Inquiries on weekends and holidays will be handled from the next business day.