Promotional Products/Custom Merchandise/Corporate Gifts | GOODS EXPRESS Terms of Order

The GOODS EXPRESS Terms of Order (hereinafter referred to as the “Terms”) shall apply to orders placed through the GOODS EXPRESS (hereinafter referred to as the “Service”) operated by K&A CO.,LTD. The user of the Service (hereinafter referred to as the “User”) must agree to these Terms before using the Service.

1. About Data Submission

(1) Users are requested to guarantee and submit complete data in accordance with the method stipulated in this service. If the submitted data falls under any of the following categories, or is deemed to have the potential to fall under any of the following categories, we may not be able to accept your request for correction or re-submission of data or your order.

• • The data infringes on the intellectual property or any other rights of a third party.
• • If the contents of the submitted document are offensive to public order and morals.
• • The Company otherwise deems the submitted data to be inappropriate for the provision of this service.

(2) The Company does not guarantee that the expression, etc. of the content of the submitted data will not violate any laws or regulations. The Company shall not be held liable for any claims of copyright infringement, etc. from a third party for products manufactured through the Service based on data submitted by the User.

2. About Submitted Data

(1) Although we take the utmost care in handling submitted data, data may be damaged in the course of work or due to accidents. Please be sure to back up all submitted data in advance.

(2) In the event of unexpected corruption or damage to submitted data, we will not be liable for any loss of data.

3. About Ordering

(1) Orders for products through the Service must be placed through the “EXPRESS GROUP My Page” (hereinafter referred to as “My Page”), which is the ordering site designated by the Company. After receiving a quotation, please go to My Page to enter customer information, enter product information, submit your order, specify delivery, and make payment.

(2) My Page can also be used to receive messages from our service staff, check the progress of ordered products, and order new products.

(3) When a user enters customer information on My Page, the user is deemed to have agreed to provide personal information necessary for the use of this service. In addition, the user agrees that the Company may use the registered address or Email address for notifications, etc. related to the Service.

4. About Payment

(1) All payments for orders for this service must be made in advance.

(2) The Company shall not be liable for any delay in delivery in the event that payment cannot be confirmed by the order confirmation date (including cases in which the name of the payee differs from the name on the bank transfer).

5. About Order Confirmation

(1) An order is confirmed when all of the following items are received from the User

• • Data submission
• • Order details input
• • Specify shipping address
• • Confirmation of Terms of Use
• • Payment

(2) After the order is confirmed, please check the proof data (PDF) created based on the submitted data, and after receiving manufacturing instructions, manufacturing will begin.

(3) Once production has begun, no changes or cancellations are allowed.

6. About Shipping

(1) We do not accept any designation of shipping company.

(2) Shipping problems are the responsibility of the shipping company and will be handled within the warranty of the shipping company.

7. About Products

(1) Please note that there is a possibility of printing deviations and individual differences depending on the product.

(2) PVC, silicone, and textile products may have different colors and finishes due to the nature of the material, even if the data is the same. The Company assumes no responsibility for colors that exceed expectations or are not finished as intended due to the materials used, printing equipment, inks, etc.

8. About Inspection, Exchange, etc. of Products

(1) The User shall inspect and accept the product within one week from the date of arrival.

(2) Since this service is a made-to-order product, the User may not return or exchange products for reasons attributable to the User.

(3) If the User has any doubts about the quality of the product received, the User may request that the Company replace the product with a good quality product within one week of the date of arrival of the product, while keeping the product and its complete set of packing materials. However, if any of the following applies, you may not request replacement of a good product.

• • If more than one week has elapsed from the date of arrival of the product in question
• • If any part of the product has been used.
• • If the product has been altered from its original state at the time of shipment, such as by processing the product.

(4) If the Company deems it necessary to check the condition of the merchandise, the Company may request the User to return the merchandise. In such a case, the User may return the relevant product to the Company, freight payment on delivery.

(5) Except in the following cases, if we deem the product to be defective, we will replace it with a good product.

• • The condition of the product is within the Company’s standard range.
• • If the product is damaged or scratched for any other reason not attributable to the Company.

(6) If, in the preceding paragraph, the product is deemed defective and the User does not wish to exchange it for a good product, the Company shall refund the amount received for the product in question, and the Company shall bear the transfer fee for the refund.

(7) Our liability for any damage or loss incurred by the user shall be limited to direct and ordinary damages, and we shall not be liable for any compensation or indemnification regardless of the cause of such damage or loss.

9. About Email from the Company

(1) Emails sent by the Company are sent only to the recipients designated by the sender and may contain confidential information; therefore, forwarding, publication, copying, or diversion of such Emails is prohibited.

(2) Although we take appropriate precautions to prevent viruses from infecting e-mails, we assume no responsibility for any damage caused by opening Emails and attachments sent by us.