GOODS EXPRESS | Promotional Products,Custom Merchandise,Corporate Gifts.

■Payment

■Inquiry (Email only)

Product List Quotation User's Guide Template Submission
Promotional Products/Custom Merchandise/Corporate Gifts

FAQ

If the above FAQ did not resolve your question or request, please contact us at the following address.
About Product Search
  • I don't know what kind of products to choose.
  • GOODS EXPRESS has various search methods. Please make use of them.

    Search from “ITEM LIST” on the top menu.
    Search from “ITEM SEARCH” on the TOP page.
    Search from “ITEM CATEGORY SEARCH” on the left side.
    Search from “ITEM LIST” on the footer.

    If you find a product you are interested in, please refer to the product page. You can get a rough estimate of the total cost by “Quick Automatic Estimate”.

    Did you find a product that meets your requirements?
    If you can’t find what you are looking for, please contact us using the Inquiry Form with your budget, quantity, purpose of use, printing method, and other conditions. Our staff will be happy to assist you.

About Ordering
  • Please tell me how to calculate the delivery time.
  • The delivery date shown on the website and the delivery date before you place an official order are rough estimates. We will inform you of the official delivery date after we receive your order and data submission, and after we confirm the proof images or the prototype.

  • What is the official order date?
  • The official order date is the date when we have confirmed the order details, registered the delivery address, confirmed the Terms and Conditions, and received your payment.

  • How long does it take to confirm the proof image (PDF)?
  • We will send you the proof image (PDF) by Email in about 2 business days after the data is submitted.

  • Can I order less than the minimum order quantity (MOQ)?
  • No. We do not accept orders for less than the minimum order quantity (MOQ) indicated on this website.

  • If I want to make my products in different colors, to what extent can I get the same price?
  • Please see the options for each product.

About Payment
  • What is the deadline for payment?
  • In principle, payment must be made in advance. Please make payment at the time of data submission.

  • Can you issue a receipt?
  • Yes, we can issue an electronic receipt.

  • Is there any chance that the price will be different from the price on the price list?
  • The price list on this website is for reference only. Prices may differ from those shown due to exchange rate fluctuations, complex specifications, etc.

  • Can you make prototypes?
  • For most products, we can provide photo confirmation and physical confirmation of prototypes, but there is an additional charge for this service. Please inquire for each product. Also, if you need to change the design after confirming the prototype, there will be an additional charge and delivery time.

About Order Changes and Cancellations
  • Can I cancel an order?
  • Cancellation after confirmation of the configuration data will incur a cancellation fee. Cancellation is not possible after mass production has been ordered. In case of cancellation, the full amount of the product will be charged.

  • Can I make changes to my order?
  • Changes to an order after the configuration data has been confirmed will incur a cancellation fee. Also, once mass production has been ordered, order details cannot be changed. If you wish to change the contents of an order, the full amount of the product will be charged.

About other services
  • If I want to speed up the delivery date, can I shorten the delivery date with an express charge?
  • It is possible to finish earlier than the basic production period depending on the product. If you have decided on the product and specifications, please contact us for the delivery date.

If the above FAQ did not resolve your question or request, please contact us at the following address.
To contact us by Email, please use the form below.

    Please fill in the items below and click the "Submit" button.
    Please be sure to fill in all required fields.

    Namerequired

    E-mail addressrequired

    Inquiry content

    If you wish to request a sample, please include the desired product, delivery address/name in the details below.

    detail

    <Purpose of Use>
    The personal information submitted on this inquiry form will be used to appropriately respond to and manage your inquiry.

    <Provision to third parties>
    We will not provide your personal information to any third party without your consent, except as required by law.

    <Consignment>
    We may outsource the handling of personal information to a third party, but we will exercise necessary and appropriate supervision over the outsourced company to ensure that the personal information is managed safely.

    <Requests for Disclosure, etc.>
    We accept requests for notification of the purpose of use, disclosure, correction, addition, or deletion of content, suspension of use, elimination, and suspension of provision to third parties ("disclosure, etc.") of personal information at the "Personal Information Complaints and Consultation Desk" below.

    <Precautions when entering your personal information>
    Please note that we may not be able to provide the best response if the required information is not provided.


    <Personal Information Protection Manager>
    K&A CO.,LTD. Suzuki


    <Personal Information Complaints and Inquiries Desk>
    K&A CO.,LTD. Complaints and Inquiries Desk
    Email: info@kandamusic.com

    Please contact us after agreeing to the above contents.

    agree

    If you have any questions or requests, please contact us!

     
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